Performance & Appraisal

Automated bias-free scoring · KPI tracking · 360 feedback · BPO metrics

KPI SetupAnalytics
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🤖 Automated Bias-Free Scoring Engine

Scores are computed automatically from system data — no manager bias. Sources: attendance (punctuality, late days), training completion & quiz scores, disciplinary records, overtime contribution, medical leave patterns (Monday/Friday detection), peer 360 feedback (anonymous), BPO metrics (FCR, CSAT, AHT, QA), and satisfaction surveys. Manager review is weighted at only 10% to minimize bias. Final grade = weighted average of all available metrics.

Appraisal Cycles

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